Warranty & Terms

Warranty

UNITED warrants equipment manufacture by UNITED to be free from defects in workmanship and material. The warranty period shall be as follows:

    • TB-II and TB-U Hardness Testers: 24 Months or 300,000 Test Cycles
    • Single Station Electro-Mechanical Testing Machines: 24 months
    • Multi-Station Testing Machines, Hydraulic (LCH, SHFM) & FTF Machines: 12 months
    • Repair Parts and Repair Labor: 90 days
    • Instrumentation, Fixtures and Accessories and Other Items: 12 months

Third party equipment and software supplied by United is subject to the warranty provisions of the respective manufacturer.  Warranty period commences upon physical receipt of the item by the customer.  If any part proves to be defective in workmanship or materials within the warranty period, UNITED will replace or repair the part free of charge provided that buyer has complied with all payment terms and conditions. Defective parts must be returned to the UNITED point of origin at the customer’s expense for service. Any warranty service required at the customer’s facility may be subject to charges for travel by persons providing such service. This warranty is in lieu of all other warranties, guarantees, obligations or liabilities expressed or implied by the seller or it’s representatives and by statute or rule of law. In the United States, contact United at 800-765-9997 (West) or 800-578-2800 (East) to obtain warranty service. For warranty service outside USA, see our list of offices.

Exclusions

Equipment is not warranted for operation in unduly harsh environments or other misuse. For example, overloading or excessive side forces on load cells. Grips and fixtures are not warranted against wearout. For example, grip inserts dulled by continuous use do not qualify for warranty replacement.

Voided Warranty

The UNITED Warranty described herein is rendered null and void in the event that customer fails to make payment in full in accordance with terms of the customer purchase order and UNITED invoice.Warranty status may be restored upon satisfactory evidence of payment compliance.

Liability

UNITED assumes no liability for consequential damages of any kind. The buyer by acceptance of this equipment will assume all liability for any use or misuse. A defect in any part of a machine or system shall not, when such part is capable of being repaired or renewed, condemn the entire machine or system. Customer modifications of equipment or software and failure to perform required preventive maintenance will void the warranty. Example: Hardness tester elevation unit and drive assembly require periodic cleaning and lubrication.

Software License

Software developed by UNITED is furnished for the exclusive use of the customer, with the specific testing system that accompanies the software. UNITED software is protected by the US copyright laws and may not be sold, given or otherwise distributed to any third party without the express written consent of UNITED. The software license is temporary until payment terms are met and may be rescinded by UNITED for non-compliance with payment terms. In the event of questions concerning calculated results, UNITED will verify that software provided by UNITED produces correct test results by comparison with known results from standard specimens furnished by the customer for this purpose. In no event shall United be liable for any consequential damages arising from erroneous or unintended results.

Restrictions

U.S. Export Administration Regulations prohibit the export, reexport or transshipment of UNITED products to certain countries or entities. See additional restriction information.

Conditions of Sale

The seller shall not be liable for loss or damage due to delay in manufacture or delivery resulting from any causes beyond the seller’s reasonable control, including but not limited to compliance with any regulations, orders, or instructions of any federal, state or municipal government, force majeure, acts or omissions of the purchaser, acts of civil or military authorities, fires, strikes, factory shutdowns or alterations, embargoes, war, riots, delays in transportation and inability due to causes beyond the sellers reasonable control to obtain necessary labor, manufacturing facilities or materials from the sellers usual sources. In no event shall the seller be liable for consequential or specific damages or act of delay due to any causes.

Buyer will indemnify and hold harmless United Calibration Corp and United Testing Systems, for any violation by Buyer of the U.S. export control laws and regulations.  Buyer will cooperate with United in making the appropriate filing with the Bureau of Industry and Security at the U.S. Department or Commerce and any applicable foreign authority and will provide any information, certificates or documents as are reasonably requested by United or a U.S. Government agency with respect to the export or re-export of any United product, service or technology.

The seller reserves the right to make changes in design and manufacture of any item covered by this quotation without incurring any obligation to install the same upon units manufactured for or delivered to the buyer prior to such design change under any contract resulting from an order based upon this quotation.

This quotation shall become an agreement binding upon the buyer and the seller when accepted in writing by the buyer and subsequently approved by an authorized representative of the seller at the UNITED plant, and thereupon shall constitute the entire agreement between the parties pending credit approval. No representative of the seller is authorized to modify these terms and conditions unless modification is contained in a written instrument signed by a company officer. Any typographic or clerical errors appearing in this quotation may be corrected at any time by UNITED.  Before shipment of a UNITED Universal Testing Machine, customer may at his/her option and expense travel to the UNITED manufacturing facility in Huntington Beach, California, for preliminary approval/acceptance.

Installation & Training

Where installation, set-up and/or charges for training (including travel costs) may apply, they will be shown as a separate quotation line item. Limited casual training at the customer’s facility is provided by the sales person when the machine is set up. Formal training at the customer’s site may be arranged at our normal field engineering rate. Factory training at the UNITED Huntington Beach facility is provided free of charge. The customer must pay for his/her travel expenses. Customer participation prior to machine delivery is encouraged.  Continuing support for training or troubleshooting is provided by email, telephone and FAX under our optional Technical Support Contract, TSC-12. Contact your United Representative for details.